2026 Mount Prospect Survey

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QUALITY OF LIFE. Please rate the Village of Mount Prospect with regard to each of the following:

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
1. Overall quality of services provided by the Village
2. Overall quality of customer service you receive from Village employees
3. Overall maintenance of Village streets
4. Overall maintenance of Village buildings and facilities
5. Overall flow of traffic and traffic management in the Village
6. Overall effectiveness of Village communication with the public
7. Overall enforcement of Village codes and ordinances
8. Overall management of Village finances
9. Overall efforts of the Village for emergency preparedness

Which THREE of the Quality of Life services listed above do you think should receive the MOST EMPHASIS from Village leaders over the next TWO Years?

Each item may only be selected once.

1st:
2nd:
3rd:

OVERALL COMMUNITY. Please rate your satisfaction with each item with regard to each of the following:

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
01. Overall value that you receive for your Village tax dollars and fees
02. Overall image of the Village
03. Overall quality of life in the Village
04. Overall feeling of safety in the Village
05. Overall feeling of safety in your neighborhood
06. Quality of new development in the Village
07. Overall maintenance of private property
08. Overall maintenance of public property
09. Availability of affordable housing
10. Overall quality of public schools*
11. Overall quality of Park District services*
12. Overall quality of the Library services*
13. Ease of access of places you usually visit
14. Availability of public transportation*
15. Sense of community
16. Access to quality shopping facilities
17. Access to restaurants
18. Quality of Village community events
19. Overall feeling the Village Board of Trustees represents you
20. Citizen engagement through Village Boards and Commissions
21. Feeling of welcome and acceptance toward people of diverse backgrounds within the Village

*Services are not provided by the Village.

INFRASTRUCTURE. Please rate your satisfaction with the following services:

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
01. Condition of major Village streets
02. Conditions of streets in your neighborhood
03. Condition of sidewalks in your neighborhood
04. Maintenance of street signs and traffic signals
05. Snow removal on major Village streets
06. Snow removal on streets in your neighborhood
07. Maintenance of the Village's Downtown
08. Mowing and tree trimming along streets and public areas
09. Maintenance of Village-owned buildings
10. Adequacy of street lighting on major streets
11. Adequacy of street lighting on neighborhood streets
12. Overall cleanliness of streets and other public areas
13. Quality of electrical service*
14. Quality of cable and internet service*
15. Quality of natural gas service*

*Services are not provided by the Village.

Which FOUR of the Village Infrastructure services listed above do you think should receive the MOST EMPHASIS from Village leaders over the next TWO Years?

Each item may only be selected once.

1st:
2nd:
3rd:
4th:

PUBLIC WORKS. Please rate your satisfaction with the following services provided by or in the Village:

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
1. Quality of residential garbage collection service
2. Quality of residential curbside recycling service
3. Quality of organics, yard waste, and brush collection service
4. Quality of drinking water*
5. Quality of wastewater services*
6. Quality of stormwater management and drainage infrastructure

*Services are not provided by the Village.

COMMUNITY DEVELOPMENT SERVICES. Please rate your satisfaction with the following services. If you have requested a building permit during the past 3 years, please also answer items 4-6 below:

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
1. Property maintenance standards for private property
2. Sign regulation standards
3. Appearance of commercial corridors
4. Building permit process
5. Inspection process
6. Conditional use permit process and/or variance process

Which TWO of the Community Development services listed above do you think should receive the MOST EMPHASIS from Village leaders over the next TWO Years?

Each item may only be selected once.

1st:
2nd:

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