2026 City of Kansas City, MO Employee Survey

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INFO

Please take a few minutes to complete this important survey. Your input will help identify ways to improve the City's work environment for City employees. You may skip questions you are not comfortable answering. Your responses will remain confidential and not be used to identify individual employees. If you have questions, please contact Dominique Blue at Dominique.Blue@kcmo.org or 816-639-2487. When you are finished, please return your survey in the postage-paid envelope.

Please rate your level of agreement with each of the following statements.

Work Culture:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	Don't Know	No answer
1. I know what is expected of me at work
2. I feel there are people at work who care about me as a person
3. Morale is good in my department
4. The City is committed to equality and diversity
5. I feel emotionally safe at work

Work Group/Teamwork:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	Don't Know	No answer
1. Conflict is resolved effectively in my work group
2. My input is valued at work
3. I feel encouraged to provide ideas for new ways of doing things
4. In my work group, we talk about mistakes and ways to prevent and learn from them
5. In my work group, we review data to make decisions
6. Teamwork/cooperation is encouraged in my department
7. I feel valued and respected by colleagues/peers

Physical Work Environment and Resources (relating to your City workplace, not home):

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	Don't Know	No answer
1. I am satisfied with the overall maintenance of the facilities where I work
2. I know who to contact to resolve issues with my physical work environment
3. I am satisfied with the overall cleanliness of facilities where I work
4. My workspace does not cause me physical harm or pain
5. I have the hand tools/mechanical equipment I need to do quality work
6. The hand tools/mechanical equipment I use are well maintained
7. I am adequately trained to use the hand tools/mechanical equipment furnished to perform my job
8. My uniform needs are being met

Technology:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	Don't Know	No answer
1. My computer functions without problems
2. I have the right technology (hardware, computer/laptop/tablet) I need to do quality work
3. I have the technology (software) I need to do quality work
4. I have access to effective software training I need to do my job
5. I know what software is available to me
6. I receive effective tech support

Employee Recognition:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	Don't Know	No answer
1. The City regularly recognizes employees for a job well done
2. My department regularly recognizes employees for a job well done
3. My work is appreciated by my supervisors
4. I am adequately recognized for the work I do

Professional Development/Growth:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	Don't Know	No answer
01. I have received adequate training to do my job effectively
02. Professional development opportunities meet my needs
03. Goals and development opportunities are discussed with me at my annual review
04. My annual review is an accurate reflection of my job performance
05. There is someone at work who encourages my professional development
06. There are opportunities for advancement in my department
07. Other employees could back me up effectively if I was not there
08. My department is prepared for future retirements
09. I am satisfied with the training opportunities the City provides
10. I am aware of the City's training platform
11. I have taken training provided by the City in the past year
12. I know my career path/opportunities within the City

Work Life Balance:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	Don't Know	No answer
1. I am satisfied with the alternative work schedule options available to me
2. My manager understands the importance of maintaining a balance between work and personal life
3. The City provides effective support to employees in pursuing a healthy lifestyle
4. I am satisfied with my current work-life balance
5. I prioritize my job over my personal life
6. I prioritize my family over my work
7. I work too much overtime
8. I am satisfied with my current work hours
9. I have to take work home to get my job done

Leadership and Managerial Effectiveness:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	Don't Know	No answer
01. My supervisor treats me with respect
02. Supervisors in my department model the behaviors they expect of me
03. In the past six months, my supervisor has talked with me about the quality and progress of work
04. My supervisor motivates and encourages me
05. My supervisor ensures that everyone in my work group is doing their fair share of the work
06. My supervisor evaluates and disciplines employees using the same standards for everyone
07. My supervisor is open to trying new ideas
08. My department is open to trying new ideas
09. Management in my department listens to employees and considers opinions in decision-making
10. I believe poor job performance is dealt with effectively by managers/supervisors where I work
11. Overall, I am satisfied with the leadership provided by my immediate supervisor
12. Overall, I am satisfied with the leadership provided by my department's management
13. Overall, I am satisfied with the leadership provided by the City Manager's Office

Safety and Security (relating to your City workplace, not home):

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	Don't Know	No answer
1. Safety is a top priority in my department
2. My supervisor cares about my safety
3. The safety training I receive prepares me to do my job safely
4. I feel I can report safety concerns to my supervisor, and they will be properly addressed
5. The tools and equipment I am provided are in safe working condition
6. Personal protective equipment I need to do my job safely is provided
7. I feel physically safe at work

Q10

Strategic Direction/Mission:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	Don't Know	No answer
1. Employees in my department are highly motivated about accomplishing our mission
2. My department is a good place to work
3. I am proud to work for my department
4. Employees in my department are onboarded effectively
5. The City is dedicated to carrying out the Citywide Business Plan
6. The City is a good place to work
7. I am proud to work for the City

Q11

Customer Service:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	Don't Know	No answer
1. Customer service is a top priority of my department
2. I know how to solve most customer problems without referring the customer to a supervisor
3. I am allowed to make decisions to solve problems for my customers
4. My work group regularly uses customer feedback to improve

Q12

Communication:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	Don't Know	No answer
1. My supervisor effectively communicates with employees on a regular basis
2. My department’s management regularly communicates with employees
3. I know what is going on in my department
4. I am adequately informed about the things I need to know to do my job
5. I am adequately informed about organizational issues impacting employees

Q13

Compensation:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	Don't Know	No answer
1. My employer-provided healthcare plan meets my needs
2. The amount I am paid is fair for the work I do
3. I have received adequate salary increases

Please confirm you want to clear your response?