2026 EMBARK Plus Survey

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IPGL

Location data from IP:

Are you the customer using EMBARK Plus, or are you the caretaker or family member of the Paratransit customer?

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Do you use EMBARK Plus in OKC, Norman, or both?

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What type of trips do you use EMBARK Plus for?

Select all that apply

All things considered, how likely would you be to recommend riding PLUS to a friend or neighbor?

	Very Likely 10	9	8	7	6	5	4	3	2	Not at All Likely 1	No answer
Rating:

Are you aware that EMBARK Plus uses a thirty-minute pick-up window when the vehicle is considered to arrive on time?

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How many minutes do you feel is acceptable for a vehicle to arrive beyond the scheduled pickup window?

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Please rate your level of satisfaction with each item.

	Extremely Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Extremely Dissatisfied	Don't Know	No answer
01. Timeliness of pick-ups
02. Being able to schedule a trip to where you need to go
03. Being able to schedule trips when you need them
04. Ease and convenience of scheduling trips
05. Travel time
06. Cost to use EMBARK Plus
07. Time it takes for EMBARK's scheduling team to answer your call
08. Friendliness of 235-PLUS scheduling team
09. Friendliness of your vehicle operator
10. Helpfulness of your vehicle operator
11. Overall quality of EMBARK's communications material
12. Feeling safe while using EMBARK Plus
13. Cleanliness of EMBARK Plus vehicles
14. Safe operation of vehicles

Rate your satisfaction with the comfort of EMBARK Plus vehicles.

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Q8a

What type or style of vehicle do you find gives the most comfortable ride while using EMBARK Plus?

How satisfied are you with the overall performance of 235-PLUS scheduling staff?

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Please confirm you want to clear your response?