2026 Town of Mills River Community Survey

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Location data from IP:
Q1

Community Livability. Thinking of the general quality of life in Mills River, please rate each item.
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer
01. Overall quality of life in Mills River
02. Your overall feeling of safety in Mills River
03. Overall appearance of Mills River
04. Your opportunities for recreation
05. Mills River as a place to raise children
06. Mills River as a place to retire
07. Mills River as a place to shop
08. Mills River as a place to live
09. Mills River as a place to work
10. Overall quality of services provided by the Town
11. Overall value that you receive for your Town tax dollars and fees
Q2

Town Services in General. The Town of Mills River provides some services directly and some through contracts. For each of the following broad categories, please rate your overall satisfaction with each item.
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer
01. Customer service you receive from Town employees
02. Law enforcement services
03. Fire services
04. Town parks, trails, and open space
05. Recreation programs and special events
06. Maintenance of Town streets, sidewalks, and rights-of-way
07. Efforts to sustain environmental quality
08. Town communications
09. Enforcement of Town codes and ordinances
10. Permitting, land use, and environmental services
11. Efforts by the Town to regulate development
12. Maintenance of Town buildings and facilities
Q3

Which THREE of the major categories of Town services listed in Question 2 do you think should receive the MOST EMPHASIS from Town leaders over the next TWO years?
Q4

Do you think Mills River is generally going in the right direction, or do you think it is generally going in the wrong direction?
Q5

Communication and Engagement. Please rate each of the following.
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer
01. Availability of information about Town activities and services
02. Availability of information about law enforcement activities and programs
03. Overall quality of the content on the Town's website
04. Ease of using the Town's website
05. The Town's use of social media outlets (Facebook, YouTube, Instagram)
06. Timeliness of information provided by the Town
07. Communications concerning impactful development projects
08. Availability of information about local governmental services and activities
09. Timeliness of information provided by your local government
10. The level of public involvement in local decision making
Q6

Where do you currently get news and information about Town programs, services, and events?
Q6x8

Please define "Other."
Q7

Which of TWO information sources listed in Question 6 do you most prefer to get your information about Town programs, services, and events?
Q8

How would you most prefer to receive the Town's monthly newsletter?
Q9

Have you contacted the Town with a question, problem, or complaint during the past year?
Q9a

Which Town department or division did you contact most recently?
Q9a5
Please define "Other."
Q9b

Please rate your satisfaction with the following based on your most recent experience with the Town.
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer
1. How easy the department was to contact
2. How courteously you were treated
3. Technical competence, knowledge of employees who assisted you
4. Overall responsiveness of Town employees to your request or concern
5. How your concern or request was resolved or answered
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