2026 City of Novi Community Survey

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Q1

Overall. Please rate your overall satisfaction of these major categories of services provided by the City of Novi.
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer
01. Overall quality of Fire and Emergency Medical Services
02. Overall quality of Police Services
03. Overall flow of traffic and congestion management in Novi
04. Overall maintenance of neighborhood streets
05. Overall quality of parks and trails
06. Overall quality of recreation programs
07. Overall City communication/information available to the public
08. Overall enforcement of City codes and ordinances
09. Overall quality of customer service you receive from City employees
10. Overall quality of the City's stormwater system (storm drains, pipes, culverts, streams)
11. Overall quality and upkeep of City buildings
12. Overall quality of public transportation
13. Efforts to ensure your community is prepared for emergencies/disasters
Q2

Which THREE of the services listed in Question 1 do you think are MOST IMPORTANT for the City to provide?
Q3

Overall Ratings of Novi. Please rate the quality of the following.
Excellent Good Neutral Below Average Poor Don't Know No answer
1. As a place to live
2. As a place to raise children
3. As a place to work
4. As a place to visit
5. As a place to retire
Q4

Perceptions of Novi. Please rate your satisfaction with each of the following.
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer
1. Overall appearance of the City
2. Overall image of the City
3. Overall quality of life in the City
4. Overall quality of services provided by the City
5. Overall quality of your neighborhood
6. Overall value that you receive for your City tax dollars and fees
7. Preservation of the character of Novi
8. How well the City is managing growth
Q5

In the last two years, have you or any members of your family
Q6

What do you like BEST about living in Novi?
Q7

What do you like LEAST about living in Novi?
Q8

What do you think are the MOST SIGNIFICANT issues facing Novi in the next five years?
Q9

Public Safety. Please rate your satisfaction with each of the following.
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer
01. Efforts by police in your community to prevent crime
02. Enforcement of local traffic laws
03. How quickly police respond to emergencies
04. Police Department's community engagement (events, outreach)
05. Visibility of police in commercial and retail areas
06. Visibility of police in neighborhoods
07. The professionalism and courtesy of police officers
08. Communication about public safety issues
09. Overall quality of police services
10. Fire education programs in your community
11. How quickly fire services personnel respond to emergencies
12. Overall quality of medical care received from EMS
13. Fire Department's community engagement (events, outreach)
14. Overall quality of fire services
Q10

Which THREE of the City public safety services listed in Question 9 do you think are MOST IMPORTANT for the City to provide?
Q11

Safety. Please rate how safe you feel in the following situations.
Very Safe Safe Neutral Unsafe Very Unsafe Don't Know No answer
1. In community parks
2. In retail areas
3. In the downtown area of your community
4. In your neighborhood at night
5. In your neighborhood during the day
6. Overall feeling of safety in your community
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