2026 Emerald Coast Utilities Authority Survey

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5255

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Location data from IP:

IP address
Country
Region
City
Latitude
Longitude
Postal code
Time zone

What ECUA services do you have?

Select all that apply

Water
Sewer
Sanitation
Recycling

Based on what you already know about ECUA, what is your perception?

Choose one of the following answers

Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative
Don't know/Not aware
No answer

Please rate your level of satisfaction with each of the following items as they relate to your water service.

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know/ N/A	No answer
01. Efforts by ECUA to keep you informed about service issues or disruptions
02. Safety of your drinking water
03. Water pressure on a typical day
04. Reliability of water service to your home
05. What you are charged for water service
06. Overall quality of your water service
07. Reliability of your sewer service
08. What you are charged for sewer service
09. Overall quality of sewer services
10. What you are charged for residential trash services
11. Overall quality of your residential trash services
12. Overall quality of the residential curbside recycling program
13. Overall quality of the residential yard waste service
14. Courtesy of employees who pick up your trash, recycling, or yard waste
15. How quickly personnel respond to service requests

Which THREE of the items from the list in Question 3 do you think should receive the MOST EMPHASIS from ECUA over the next three to five years?

Each item may only be selected once.

1st:
2nd:
3rd:

Please rate your overall satisfaction with the value of the services provided by ECUA.

Choose one of the following answers

Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Don't know/Unsure
No answer

Please rate your overall satisfaction with the performance of ECUA.

Choose one of the following answers

Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Don't know/Unsure
No answer

Please rate your agreement with the following statement. "I trust ECUA to continue to provide safe, reliable, and cost-effective services in the future."

Choose one of the following answers

Strongly agree
Agree
Neutral
Disagree
Don't know/Unsure
No answer

What was the form of your most recent contact with customer service staff?

Choose one of the following answers

Phone
In person
Email
Website
Social media
MyECUA (https://www.ecua.fl.gov/211/MyECUA)
Have not contacted within the past year
No answer

What was the reason(s) for your most recent contact with ECUA customer service staff?

Select all that apply

Billing and payments
Open/close/transfer service
Main break/sewer backup
Water quality issue
Report missed sanitation collection
General inquiry/information about

Q9x6

Please explain:

Q10

Please rate your most recent contact with ECUA customer service staff.

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
1. Attentively listened to my request or concern
2. Presented themselves in a professional or courteous manner
3. Knowledgeable and able to resolve my issue/concern
4. Hours that customer service is available
5. Overall quality of services provided by the customer service staff

Please confirm you want to clear your response?