2026 CITILINK Access Plus Survey

Language: English - English
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13
13
IPGL
Location data from IP:
Q1

What is your full name, first and last?

Q2

What is your phone number (including area code)?

Q3

What is your email address?

Q4

Are you the customer using Citilink Access, or are you the caretaker or family member of the Access customer?

Q5

Do you require a Personal Care Assistant to travel with you?

Q6

What type of trip do you take most often on Citilink Access?

Q6x8

Please define "Other."

Q7

All things considered, how likely would you be to recommend riding Citilink Access to a friend or neighbor?

Very Likely
10 		09 08 07 06 05 04 03 02 01 Not at All Likely
00 		No answer
Rating:
Q8

Please indicate how much you agree or disagree with the following statements.

Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer
1. Citilink Access can take me to the places I need to go.
2. I can schedule a trip for the time and day I need to travel.
3. I understand Citilink's available routes and I am confident navigating the system.
4. I repeat Citilink messages to those I believe would benefit from the information.
5. When contacting Citilink Access by phone, my calls are answered promptly.
6. Citilink's call center representatives are helpful and courteous.
Q9

How satisfied are you with the overall quality of Citilink's communications material?

Q10

Have you contacted Citilink's customer service with a question, concern, or complaint in the last three months?

Q10a

Was your issue resolved?

Q11

How satisfied are you with the overall performance of Citilink's customer service staff?

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