2026 City of Elgin Community Survey

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Overall Perceptions. Please rate the City of Elgin regarding each of the following items. How would you rate Elgin...

	Excellent	Good	Neutral	Below Average	Poor	Don't Know	No answer
01. As a place to live
02. As a place to raise children
03. As a place to work
04. As a place to retire
05. As a place to visit
06. As a place for single adults (age 18-35)
07. As a city moving in the right direction
08. As a place you are proud to call home
09. As a place for recreation
10. As a place for entertainment and events

Please indicate how likely you are to do each of the following.

	Very Likely	Likely	Neutral	Unlikely	Very Unlikely	Don't Know	No answer
1. Recommend living in Elgin to someone who asks
2. Remain in Elgin for the next five years
3. Recommend visiting Elgin
4. Recommend doing business in Elgin

General Services. Major categories of services provided by the City of Elgin are listed below. Please rate your satisfaction with each item.

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
01. Overall quality of fire and ambulance services
02. Overall quality of police services
03. Overall enforcement of local codes and ordinances
04. Overall maintenance of city streets, sidewalks, and infrastructure
05. Overall access to information about city programs, services and alerts
06. Overall quality of customer service provided by the city
07. Overall quality of stormwater management
08. Overall quality of water utility services
09. Overall quality of billing services provided
10. Overall quality of trash and yard waste services
11. Overall quality of parks and recreation programs and facilities
12. Overall quality of entertainment and events

Which THREE of the items listed in Question 3 do you think should receive the MOST EMPHASIS from city leaders over the next TWO years?

Each item may only be selected once.

1st:
2nd:
3rd:

Perceptions of Safety. Please rate how safe you feel in the following situations.

	Very Safe	Safe	Neutral	Unsafe	Very Unsafe	Don't Know	No answer
1. In your neighborhood during the day
2. In your neighborhood at night
3. In downtown Elgin during the day
4. In downtown Elgin at night
5. In city parking garages
6. In public parks
7. At city-sponsored events

Police and Public Safety. Please rate your satisfaction with each of the public safety services listed below.

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
1. Overall effectiveness of police protection
2. Visibility of police in neighborhoods
3. Visibility of police in the city
4. Response time for emergency calls
5. Police efforts to prevent crime
6. 911 call handling
7. Parking enforcement services
8. Availability of information about police programs and activities
9. Overall professionalism of the police department

Which THREE of the public safety items listed in Question 6 do you think should receive the MOST EMPHASIS from city leaders over the next TWO years?

Each item may only be selected once.

1st:
2nd:
3rd:

Fire and Emergency Medical Services. For each of the fire and emergency medical services listed below, please rate your satisfaction.

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know	No answer
1. Overall effectiveness of fire services
2. Overall effectiveness of ambulance services
3. Response time for emergency calls
4. Fire education programs in your community
5. Fire inspection programs in your community
6. Overall professionalism of the fire department

Which TWO of the fire and emergency medical service items listed in Question 8 do you think should receive the MOST EMPHASIS from city leaders over the next TWO years?

Each item may only be selected once.

1st:
2nd:

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