2026 Town of Chapel Hill Community Survey

Major Categories of City Services
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Note
If you don't know about a program or have not used a service, select "Don't Know" rather than "Neutral."
Q1
Major Categories of Services. Rate your satisfaction with each of the following.
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer
01. Building permit services
02. Chapel Hill Transit
03. Fire services
04. Inspections services
05. Management of stormwater runoff
06. Management of traffic flow
07. Parks, greenways and recreation facilities
08. Planning and development services
09. Police services
10. Public art
11. Public library services
12. Public parking
13. Parks and Recreation Department Programs and camps
14. Town code and ordinance enforcement
15. Town communications with the public
16. Town festivals and special events
17. Trash collection services
18. Yard trimmings collection services
19. Transportation infrastructure (roads, sidewalks, bike facilities, greenways, crosswalks)
Q2
Which THREE of the items listed in Question 1 should receive the MOST EMPHASIS from Town leaders?
Q3
Usage of Town Services and Facilities. What services and facilities provided by the Town of Chapel Hill do you or other members of your household use?
Q3x27
Please define "Other."
Q4
Value of Town Services. Rate your satisfaction with each of the following items.
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer
1. Overall quality of services provided by the Town
2. Overall quality of customer service from Town employees
3. Value of my tax dollars and fees
4. How well the Town is planning for the future
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