2026 SORTA Metro Access Customer Satisfaction Survey default Metro Access Usage idbkp 55 55 IPGL Location data from IP: IP address Country Region City Latitude Longitude Postal code Time zone Q1 How long have you used the Metro Access services? Choose one of the following answers Less than 6 months 6 months to 1 year 1 to 2 years 2 to 5 years Over 5 years No answer Q2 How often do you use Metro Access? Choose one of the following answers Daily Weekly (1-4 times a week) Occasionally (1-2 times a month) Rarely (< once a month) No answer Q3 Please indicate your level of satisfaction with the following: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No answer 1. How satisfied are you with Metro Access arriving at scheduled times? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No answer 2. How satisfied are you with the cleanliness of the vehicles? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No answer 3. How satisfied are you with the safety while riding in the vehicles? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No answer 4. How satisfied are you with the reservation process? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No answer 5. How satisfied are you that the operators do a good job driving the vehicles? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No answer 6. How satisfied are you with the courteousness and friendliness of the vehicle operators? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No answer 7. Based on your needs, how satisfied are you with the sensitivity and assistance you receive from vehicle operators? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No answer Q4 Which TWO of the items listed in Question 3 do you think are the MOST IMPORTANT? Each item may only be selected once. 1st: Please choose... 1. How satisfied are you with Metro Access arriving at scheduled times? 2. How satisfied are you with the cleanliness of the vehicles? 3. How satisfied are you with the safety while riding in the vehicles? 4. How satisfied are you with the reservation process? 5. How satisfied are you that the operators do a good job driving the vehicles? 6. How satisfied are you with the courteousness and friendliness of the vehicle operators? 7. Based on your needs, how satisfied are you with the sensitivity and assistance you receive from vehicle operators? 2nd: Please choose... 1. How satisfied are you with Metro Access arriving at scheduled times? 2. How satisfied are you with the cleanliness of the vehicles? 3. How satisfied are you with the safety while riding in the vehicles? 4. How satisfied are you with the reservation process? 5. How satisfied are you that the operators do a good job driving the vehicles? 6. How satisfied are you with the courteousness and friendliness of the vehicle operators? 7. Based on your needs, how satisfied are you with the sensitivity and assistance you receive from vehicle operators? Q5 What is your overall satisfaction with Metro Access? Choose one of the following answers Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied No answer Q6 In the last year, have you submitted a new Access application or recertification application for this program? Choose one of the following answers Yes No No answer Q6a How satisfied were you with the process? Choose one of the following answers Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied No answer Q7 For what purpose do you use Metro Access services most often? Choose one of the following answers Work School Medical Shopping Connecting to fixed-route Social Other No answer Q7x7 Please define "Other." Q8 If Access were not available, how would you make the trips you normally make using Access? Choose one of the following answers Drive Rideshare (Uber/Lyft) Ask for a ride Would not make the trip Other No answer Q8x5 Please define "Other." Q9 Has Access improved your access to jobs, groceries, healthcare, or other essentials? Choose one of the following answers Significantly Somewhat No change Not sure No answer Previous Next Resume later Please confirm you want to clear your response? Exit and clear survey Resume later Exit and clear survey