Toggle navigation 2025 CFPUA Customer Satisfaction Survey default Caution: JavaScript execution is disabled in your browser or for this website. You may not be able to answer all questions in this survey. Please, verify your browser parameters. CFPUA Customer Satisfaction idbkp 10715 10715 IPGL Location data from IP: IP address Country Region City Latitude Longitude Postal code Time zone Q1 Have you had ANY interaction with CFPUA staff within the last TWO years? Choose one of the following answers Yes No No answer Q1a Who was the contact with? Choose one of the following answers Office staff Field staff Both No answer Q1b What was the method of contact? Select all that apply Phone Email Social media In person with field staff In person at one of CFPUA's facilities Mail Other Q1b7 Please define "Other." Q1c What was the nature of your contact? Select all that apply Make a payment Meter-reading or billing concern Set up, transfer, or close account Online payment portal question Question(s) about rates, fees, or charges Sewer system (odor, blockage, backup, capital improvement project, etc.) Drinking water system (taste, odor, pressure, main breaks, water quality, capital improvement project, etc.) Non-billing trash/recycling service (missed pickup, holiday service, bulk pickup, etc.) Trash/recycling billing question Stormwater billing question Complaint Backflow-prevention devices/program Other Q1c13 Please define "Other." Q1d Thinking of your most recent experience with CFPUA staff, how satisfied were you with each of the following? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 1. Politeness of staff Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 2. Technical skill of staff Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 3. Ease of contacting department staff Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 4. Overall resolution to your issue or request Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 5. Overall responsiveness to your request, question, or concern Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer Q2 Have you seen any CFPUA staff in the field (worksite, etc.) within the last two years? Choose one of the following answers Yes No No answer Q2a Thinking of the most recent time you saw CFPUA field staff, how satisfied were you with each of the following? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 1. Ease of identifying field staff (i.e., safety vest, jackets, name tags) Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 2. Field staff's professional attitude Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 3. How field staff cleaned up their work areas when finished Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 4. Field staff's repair to your lawn or landscaping [Select "Don't Know" if you have not had a repair made on your property] Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer Previous Next Resume later Please confirm you want to clear your response? Exit and clear survey Resume later Exit and clear survey