Kansas City, Missouri Resident Survey

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Quality of City Services
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Location data from IP:
Q1
Quality of City Services. Please rate your satisfaction with the overall quality of these MAJOR CATEGORIES of services.
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer
01. Police services
02. Fire and ambulance services
03. Maintenance of city streets, sidewalks, and infrastructure
04. Solid waste services (residential trash/recycling collection)
05. Water utilities (billing, resolving water-related requests)
06. Neighborhood services (code enforcement, animal control)
07. City parks and recreation programs/facilities (parks, community centers, aquatic centers, sports facilities)
08. Health Department services (clinical services, health safety inspections, violence prevention, public health awareness)
09. Airport facilities (transportation, parking, cleanliness)
10. 311 services (responsiveness, professionalism)
11. Municipal court services
12. City communication (policy changes, emergency alerts, events, feedback opportunities, city news)
13. Cleanliness of storm drains
14. Public transportation – buses, IRIS-on-demand, and Streetcar
15. City Planning and Development services (issuing permits)
16. Efforts to sustain environmental quality
17. Housing services (home repair program, tenant advocacy services, federal housing services)
18. Customer service provided by city employees
19. Traffic flow around the City (not interstates and State highways)
Q2
Which THREE of the major categories of city services listed in Question 1 do you think should receive the MOST EMPHASIS from the City over the next TWO years?
Q3
Perceptions of the Community. Please rate your satisfaction with each of the following items.
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer
1. Quality of City services
2. Value you receive for your City tax dollars and fees
3. Quality of life in the City
4. Feeling of safety in the City
5. How safe you feel in your neighborhood
6. Physical appearance of your neighborhood
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