2025 Lee's Summit Water Utility Customer Satisfaction Survey

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Interactions with Water Utilities Department
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Q1
Have you had ANY interaction with The Water Utilities Department staff within the last two years?
Q1a
Who was the contact with?
Q1b
What was the method of contact?
Q1b7
Please define "Other."
Q1c
If you initiated contact, what was the nature of your contact?
Q1c10
Please define "Other."
Q1d
Thinking of your most recent experience with The Water Utilities Department staff, please indicate your satisfaction with each of the following.
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer
1. Politeness and courteousness of staff
2. Technical competence and knowledge of staff
3. How easy the department staff was to contact
4. Overall resolution to your issue or request
5. Overall responsiveness to your request, question, or concern
Q2
Have you observed any Water Utilities Department field staff within the last two years?
Q2a
Thinking of your most recent observation of Water Utilities Department field staff, please indicate your satisfaction with each of the following.
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer
1. Ease of identifying field staff (i.e., safety vest, jackets, name tags)
2. Field staff's professional attitude
3. How field staff cleaned up their work areas when finished
4. Field staff's repair to your lawn or landscaping [Select "Don't Know" if you have not had a repair made on your property.]