Toggle navigation 2025 Lee's Summit Water Utility Customer Satisfaction Survey default Caution: JavaScript execution is disabled in your browser or for this website. You may not be able to answer all questions in this survey. Please, verify your browser parameters. Interactions with Water Utilities Department idbkp 481 481 IPGL Location data from IP: IP address Country Region City Latitude Longitude Postal code Time zone Q1 Have you had ANY interaction with The Water Utilities Department staff within the last two years? Choose one of the following answers Yes No No answer Q1a Who was the contact with? Choose one of the following answers Office staff Field staff Both No answer Q1b What was the method of contact? Choose one of the following answers Phone Email Social media In-person with field staff In person at the Water Utility office Mail Other No answer Q1b7 Please define "Other." Q1c If you initiated contact, what was the nature of your contact? Select all that apply To make a payment Meter reading concern Billing concern Online payment portal question Question about rates, fees, or charges Sanitary sewer system (odor, blockage, backup, Capital Improvement Project, etc.) Water distribution system (taste, odor,pressure, main breaks, water quality, Capital Improvement Project, etc.) Complaint Backflow prevention devices/program Other Q1c10 Please define "Other." Q1d Thinking of your most recent experience with The Water Utilities Department staff, please indicate your satisfaction with each of the following. Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 1. Politeness and courteousness of staff Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 2. Technical competence and knowledge of staff Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 3. How easy the department staff was to contact Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 4. Overall resolution to your issue or request Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 5. Overall responsiveness to your request, question, or concern Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer Q2 Have you observed any Water Utilities Department field staff within the last two years? Choose one of the following answers Yes No No answer Q2a Thinking of your most recent observation of Water Utilities Department field staff, please indicate your satisfaction with each of the following. Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 1. Ease of identifying field staff (i.e., safety vest, jackets, name tags) Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 2. Field staff's professional attitude Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 3. How field staff cleaned up their work areas when finished Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 4. Field staff's repair to your lawn or landscaping [Select "Don't Know" if you have not had a repair made on your property.] Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer Previous Next Resume later Please confirm you want to clear your response? Exit and clear survey Resume later