2026 El Paso Water Customer Opinion Survey Language: English - English English - English Español - Spanish default Customer Service and Primary Drinking Water Source idbkp 86 86 IPGL Location data from IP: IP address Country Region City Latitude Longitude Postal code Time zone Q1 Have you had ANY interaction with El Paso Water's customer service center within the past year? Choose one of the following answers Yes No No answer Q1a Why did you contact the customer service center? Select all that apply Question/concern about billing Issue with water service New connection High water bill Request disconnect Issues with meter Report a water line break Payment arrangements Leak adjustments No reason in particular Other Q1ax11 Please define "Other." Q1b If your interaction was OVER THE PHONE with a customer service employee, how satisfied would you say you were with the quality of service received from the representative? Choose one of the following answers Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied No answer Q1c If your interaction was IN PERSON with an EPWater employee, how satisfied would you say you were with the quality of service received from the representative? Choose one of the following answers Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied No answer Q1d Thinking of your most recent experience with EPWater staff, rate your level of agreement with the following statements. Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 1. Staff treated me with respect Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 2. Staff were able to resolve my question or concern Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 3. Staff were polite and courteous Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 4. Staff were responsive to my request or concern Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer Q2 What is your primary source of drinking water in your home? Choose one of the following answers Bottled water (up to 5-gallon bottles) Water filtered with a home filtration system Unfiltered water from the tap Not sure/don't know No answer Q2a What are the main reasons you use bottled water or filter your tap? Select all that apply Appearance Chemicals Convenience Fluoride Hard water Health Impurities Lack of confidence Odor Taste No reason in particular Don't know Q3 Please rate your level of agreement with each of the following statements. Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 1. EPWater cares about its customers Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 2. EPWater is focused on sustainability Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 3. EPWater is transparent about how it uses customer funds Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 4. EPWater keeps drinking water in El Paso safe Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 5. EPWater keeps me informed Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 6. EPWater keeps the cost of water in El Paso reasonable Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer 7. EPWater provides services that are a good value for the rates I pay Strongly Agree Agree Neutral Disagree Strongly Disagree Don't Know No answer Previous Next Resume later Please confirm you want to clear your response? Exit and clear survey Resume later Exit and clear survey