2026 Winston-Salem/Forsyth County Utilities Survey Language: English - English English - English Español - Spanish default Communication and Billing idbkp 112 112 IPGL Location data from IP: IP address Country Region City Latitude Longitude Postal code Time zone Q1 What is your PRIMARY method of communicating with WSFC Utilities? Choose one of the following answers City website Social media CityLink (phone, text, email, live chat, app) In person - Black-Phillips-Smith Gov. Center In person - Bryce A. Stuart Municipal Building Other No answer Q1x6 Please define "Other." Q2 What is your preferred method of receiving information about WSFC Utilities? Choose one of the following answers City website Facebook Instagram X/Twitter Nextdoor Newspaper CityLink 311 Other No answer Q2x8 Please define "Other." Q3 Do you currently receive a WSFC Utilities bill? Choose one of the following answers Yes - by mail Yes - by email No No answer Q4 For each of the items listed below, please rate your satisfaction. How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 1. How easy your bill is to understand Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 2. What you are charged for water/sewer services Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer 3. The frequency of your billing Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer Q5 Have you had an issue related to your water/sewer bill during the past THREE years? Choose one of the following answers Yes No No answer Q5a How satisfied were you with WSFC Utilities' efforts to help you resolve the issue? Choose one of the following answers Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know No answer Q5b Why did you answer "Dissatisfied" or "Very Dissatisfied" to Q5a, what was the nature of the issue? Previous Next Resume later Please confirm you want to clear your response? Exit and clear survey Resume later Exit and clear survey