2026 SORTA MetroNow! Customer Satisfaction Survey default Satisfaction and Use idbkp 57 57 IPGL Location data from IP: IP address Country Region City Latitude Longitude Postal code Time zone Q1 How satisfied are you with the overall MetroNow! service? Choose one of the following answers Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied No answer Q2 How satisfied are you with using MetroNow! App? Choose one of the following answers Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied No answer Q3 Please indicate your level of satisfaction with the following: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No answer 1. Operating hours of MetroNow! service Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No answer 2. Cost to use the MetroNow! service Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No answer 3. Courteousness and professionalism of the operators Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No answer 4. Availability of MetroNow! services Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No answer 5. Wait time for the ride to arrive Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No answer Q4 Which TWO of the items listed in Question 3 do you think are the MOST IMPORTANT? [For example, if “Availability” is the most important, select “4. Availability of MetroNow! services” from the drop-down list next to 1st.] Each item may only be selected once. 1st: Please choose... 1. Operating hours of MetroNow! service 2. Cost to use the MetroNow! service 3. Courteousness and professionalism of the operators 4. Availability of MetroNow! services 5. Wait time for the ride to arrive 2nd: Please choose... 1. Operating hours of MetroNow! service 2. Cost to use the MetroNow! service 3. Courteousness and professionalism of the operators 4. Availability of MetroNow! services 5. Wait time for the ride to arrive Q5 How often do you use MetroNow! services? Choose one of the following answers Daily Several times per week About once a week 1-3 times per month Less than once a month This is my first trip No answer Q6 For what purpose do you use MetroNow! services most often? Choose one of the following answers Work School Medical Shopping Connecting to fixed-route Other No answer Q6x6 Please define "Other." Q7 If MetroNow! were not available, how would you make the trips that you normally make using MetroNow!? Choose one of the following answers Drive Rideshare (Uber/Lyft) Ask for a ride Would not make the trips Walk or ride a bike Other No answer Q7x6 Please define "Other." Previous Next Resume later Please confirm you want to clear your response? Exit and clear survey Resume later Exit and clear survey